Lucy Tallboy

At The A2Z Furniture, we want you to have a peace of mind and to achieve that we have set our Returns Policy below.

COOLING PERIOD

Simply let us know if doesn't match or if you've changed your mind, and we'll do whatever we can to help.

If you change your mind, we will gladly swap your goods for products of comparable value or give you a full refund within cooling period as explained below:

• within 7 calendar days of the date of your order (for most orders); and

• within 48 hours of the date of your order for LAYBY orders; and

• within 48 hours of the date of your order for Mattresses

There will be a 20% restocking fees for all the orders past the cooling off period.

And please remember, refunds or returns are only available where the product is returned undamaged, in its original condition and packaging, complete with instruction manuals, assembly instructions and accessories. 

You are also responsible for all transportation costs (although we will do what we can to minimize them).

PROOF OF PURCHASE

You must show us reasonable proof of purchase and may be required to present Photo ID when requesting a refund, exchange or repair to a product that you have purchased from us. Proof of purchase includes:

• Tax Invoice

• Order confirmation email

• Payment plan details in case of Afterpay, Zip and Humm (earlier orders only)

Whilst we will make every effort to locate transaction receipts through our system if you have lost or misplaced your tax invoice, we will only accept a bank or credit card statement if the amount on that statement directly corresponds to the amount for which the product in question was purchased. Multiple item purchases in one transaction will limit our ability to establish proof of purchase.

DISPLAY ITEMS / PRODUCTS SOLD AS IS

New clearance stock can be returned on the same terms as full-price stock. We do not offer change-of-mind returns on ex-display items or products sold "As Is". Ex-display and as-is pieces are sold in our showrooms only, not online. Defects in products sold "As Is" which have been brought to your attention prior to purchase are not covered under this return policy. Your rights under the Australian Consumer Law still apply. We recommend you visit the showroom that has the item and check it before purchasing.

HOW TO MAKE A CLAIM

To make a claim under this return policy, the purchaser must

1. Must notify The A2Z Furniture within 7 calendar days of the day of purchase
2. Email us a detailed description of the return request with the copy of Tax Invoice to the email address of the respective store from which the goods were purchased. The email address of each store can be found in the Contact Us section.

The A2Z Furniture will only accept product returns where you can provide proof of purchase and:

• the product is not fit for its intended purpose, or

• the product does not match the sample or our description significantly (minor variation in color, size and designs is not considered as significant difference and won't be accepted under this policy)

Refunds generally are only paid to the customer whose personal details are noted on the Tax Invoice.

Refunds will be processed using the original payment method or Bank Transfer and will be determined by us in our absolute discretion.