Pickup and Delivery Terms

Pick Up

You can order online and pick up for free from our Rocklea warehouse, but only by appointment. Call 07 3161 5415 to arrange pickup, and bring your order confirmation email and photo ID to the store.

If you paid by credit card, the cardholder must be there with photo ID to verify details.

Note that when using POLI Internet Banking, goods can be picked up or delivered only after funds are received in our Bank Account. We'll email you about this.

If someone else is picking up for you, contact us beforehand, or you won't get your goods.

Our warehouse is open:

  • Mon to Fri: 9.30 AM to 4.30 PM
  • Sat: 9.30 AM to 3.30 PM
  • Sun and Public Holiday: 10.30 AM to 2.30 PM

Choose Pick Up when ordering online, and we'll do the rest. If you want to pick up from our other store, contact us.

If products are delayed, our sales team will tell you when they contact you.

Note that you must provide your own transportation materials (strapping, rope, protective coverings) for Pick Up purchases. We don't provide them.

 

Delivery

The cost of delivery is determined by the item and distance. To check the delivery charge, enter your details at checkout. If you have questions about delivery to distant locations, our sales team can help. Contact them before or after your online order.

Delivery options depend on availability, your location, and item availability. Call your nearest store to learn more about delivery options.

Please note:

  • Delivery is to ground level/front garage only. Extra charges apply for bringing items inside. See Assembly Terms and Conditions for details.
  • If delivery is to an upstairs area, tell the store to get a quote.
  • For credit card payments, the cardholder must be present with photo ID to verify details.
  • If no one is available at the delivery address and time, we will contact you to arrange re-delivery, and extra charges may apply.
  • Ensure that the furniture can be delivered through appropriate access.
  • The delivery/assembly charge is non-refundable, so ask us any questions before ordering.

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