Returns & Refund Policy | A2Z Furniture

At The A2Z Furniture, we want you to have complete peace of mind. Our returns and refund policy is set out clearly below — including your cooling period rights, the claims process, and how refunds are processed.

7-Day Cooling Period Change your mind within 7 days for most orders

Swap or Refund Exchange for comparable value or full refund

ACL Protected Full Australian Consumer Law rights apply

Secure Refunds Returned via original payment method or bank transfer

Cooling Period.

Let us know if it doesn't match or if you've changed your mind, and we'll do whatever we can to help.

7% cancellation fees apply for all orders on payment plans (Afterpay / Zippay / Humm / Latitude Pay).

If you change your mind, we will gladly swap your goods for products of comparable value or give you a full refund excluding payment processing fee within the cooling period as explained below:

Within seven calendar days of the date of your order (for most orders); and
Within 48 hours of the date of your order for LAYBY orders; and
Within 48 hours of the date of your order for Mattresses.
The delivery / assembly charge is not refundable.

20% Restocking fee — all orders past the cooling-off period

7% Cancellation fee — BNPL payment plan orders

Refunds and returns are only available where the product is returned undamaged, in its original condition and packaging, complete with instruction manuals, assembly instructions and accessories. You are also responsible for all transportation costs (although we will do what we can to minimise them).

Proof of Purchase.

You must show us reasonable proof of purchase and may be required to present a Photo ID when requesting a refund, exchange or repair to a product you purchased from us.

Proof of purchase includes:

Tax Invoice
Order confirmation email
Payment plan details in case of Afterpay, Zippay and Humm

Whilst we will make every effort to locate transaction receipts through our system if you have lost or misplaced your tax invoice, we will only accept a bank or credit card statement if the amount on that statement directly corresponds to the product's amount in question purchased. This is because multiple item purchases in one transaction will limit our ability to establish proof of purchase.

Clearance Items & Products Sold As Is.

We do not offer returns on Clearance and Display Items sold at a reduced price. Additionally, defects in Products sold "As Is" brought to your attention before purchase are not covered under this return policy. We highly recommend you visit our store and check the product before purchasing. Find your nearest showroom on our Store Locations page.

How to Make a Return Claim.

To make a claim under this return policy, the purchaser must:

Notify The A2Z Furniture within seven calendar days of the day of purchase.
Email us a detailed description of the return request with a copy of the Tax Invoice to the email address of the respective store from which the goods were purchased. The email address of each store can be found in the Contact Us section.

The A2Z Furniture will only accept product returns where you can provide proof of purchase and:

The product is not fit for its intended purpose, or
The product does not match the sample or our description significantly (minor variation in colour, size and design is not considered a significant difference and won't be accepted under this policy).

Refunds generally are only paid to the customer whose personal details are noted on the Tax Invoice.

Refunds will be processed using the original payment method or Bank Transfer and determined at our discretion.

For defects that appear after delivery, please also refer to our Warranty Policy, which covers manufacturing faults within the warranty period. You may also wish to review our Pickup and Delivery Terms for information relating to transit damage.