Returns & Refund Policy

Change of Mind.

Unless the Australian Consumer Law applies, you may return a product because you have changed your mind within the cooling period:

• Within seven calendar days of the date of your order, for most orders
• Within 48 hours of the date of your order for Layby orders
• Within 48 hours of the date of your order for mattresses

We will gladly swap your goods for products of comparable value, or give you a refund excluding the payment processing fee.

Fees

Unless the Australian Consumer Law applies, the following fees apply:

• 7% cancellation fee on orders paid through a payment plan (Afterpay / Zippay / Humm / Latitude Pay). This covers the processing fee those providers charge us, which is not refunded to us when an order is cancelled.
• 20% restocking fee on returns after the cooling period has ended.
• Delivery and assembly charges are not refundable.

Conditions

Unless the Australian Consumer Law applies, returns are only available where:

• the product is undamaged and in its original condition and packaging, complete with instruction manuals, assembly instructions and accessories;
• you meet the cost of transport — please contact us before arranging it, as we can often organise it more cheaply; and
• the product is not a clearance or display item sold at a reduced price.

Proof of Purchase.

You must show us reasonable proof of purchase and may be required to present a Photo ID when requesting a refund, exchange or repair to a product you purchased from us.

Proof of purchase includes:

• Tax Invoice
• Order confirmation email
• Payment plan details in case of Afterpay, Zippay and Humm

If you have lost or misplaced your tax invoice, we will do our best to find the transaction in our system. We can also accept your order confirmation email, your payment plan details, or a bank or credit card statement showing the purchase. If you bought several items in one transaction, a statement alone may not identify the product — so please give us as much detail as you can and we will help where we can.

Clearance Items & Products Sold As Is.

Clearance and display items sold at a reduced price are not available for change-of-mind returns, and are sold with any faults we have drawn to your attention before purchase. Your rights under the Australian Consumer Law still apply to these items. We highly recommend you visit our store and check the product before purchasing. Find your nearest showroom on our Store Locations page.

How to Request a Return.

Contact the store you purchased from within the cooling period, with a copy of your Tax Invoice. The email address of each store can be found in the Contact Us section.

Refunds generally are only paid to the customer whose personal details are noted on the Tax Invoice.

Refunds will be processed using the original payment method or Bank Transfer and determined at our discretion.