Everything you need to know about collecting your furniture from our warehouse or arranging home delivery — including access requirements, delivery notes, and what to bring on the day.
Pick Up.
You can order online and pick up for free from our Rocklea Distribution Warehouse at 48 Randolph St, Rocklea QLD 4106, but only by appointment. Call 07 3161 5415 to arrange pickup, and bring your order confirmation email and photo ID to the store.
If you paid by credit card, the cardholder must be there with photo ID to verify details.
Note that when using POLI Internet Banking, goods can be picked up or delivered only after funds are received in our Bank Account. We'll email you about this.
If someone else is picking up for you, contact us beforehand, or you won't get your goods.
Rocklea Distribution Warehouse Hours
| Monday – Friday | 9:30 AM – 4:30 PM |
| Saturday | 9:30 AM – 3:30 PM |
| Sunday & Public Holidays | 10:30 AM – 2:30 PM |
Choose Pick Up when ordering online, and we'll do the rest. If you want to pick up from one of our other stores — Beenleigh, North Ipswich, Sandgate, or Bundall — contact us first.
If products are delayed, our sales team will tell you when they contact you.
You must provide your own transportation materials (strapping, rope, protective coverings) for Pick Up purchases. We don't provide them.
Delivery.
The cost of delivery is determined by the item and distance. To check the delivery charge, enter your details at checkout. If you have questions about delivery to distant locations, our sales team can help. Contact them before or after your online order.
Delivery options depend on your location, stock availability, and item size. Call your nearest store to learn more about delivery options.
We offer free local delivery to qualifying areas. Terms and conditions apply — see the Free Local Delivery page for eligibility and coverage details.
Important Delivery Notes
- Delivery is to ground level / front garage only. Extra charges apply for bringing items inside. See our Assembly Terms and Conditions for full details.
- If delivery is to an upstairs area, tell the store to get a quote.
- For credit card payments, the cardholder must be present with photo ID to verify details.
- If no one is available at the delivery address and time, we will contact you to arrange re-delivery, and extra charges may apply.
- Ensure that the furniture can be delivered through appropriate access.
- The delivery charge is non-refundable, so ask us any questions before ordering.
Our Store Locations.
Visit one of our five Queensland locations to view furniture in person, arrange pickup, or speak with our team about delivery options in your area.








