Warranty Policy

Buying With Confidence at A2Z Furniture.

You can buy with confidence at The A2Z Furniture because we want our customers to be completely satisfied with their purchase. To make it easier for you, we've included our warranty statement below.

Under Australian Consumer Law, the A2Z Furniture Goods are covered by a warranty that cannot be revoked. In the event of a significant failure, you are entitled to a replacement or refund, as well as compensation for any other reasonably foreseeable loss or injury. If the products fail to be of acceptable quality and the failure does not lead to a significant failure, you have the right to have them fixed or replaced.

We recommend that you read our Warranty Policy before making a purchase so that you are aware of our refund and repair policies as well as your rights under Australian Consumer Law. You may also wish to review our Returns & Refund Policy and Pickup and Delivery Terms.

Definitions.

In this document, the following terms carry the meanings set out below.

• ACL — means the Australian Consumer Law
• As Is — means a Product sold in the displayed state, including any defects which have been brought to your attention.
• Warranty Period — means the period that we warrant a product will remain free of defects.
• Priced — means the price paid for a Product as described in your Tax Invoice.
• Product — means a product sold by The A2Z Furniture to You directly as a consumer.
• Tax Invoice — means the tax invoice produced for the purchase of Products.
• You — means the person to whom a Product has been sold or supplied by Us.
• Website — means www.thea2zfurniture.com

Warranty Period.

Unless otherwise noted on the product page on the website, all products come with a minimum 12-month warranty. Certain products — including select mattresses — carry an extended warranty period that exceeds 12 months. Always check the individual product page for the specific warranty that applies to your purchase.

All warranty periods begin on the day the products are received (Date of pickup or delivery).

Proof of Purchase.

When requesting a refund, exchange, or repair for a product you purchased from us, you must show us reasonable proof of purchase and may be required to present Photo ID. Proof of purchase includes:

• Tax Invoice
• Order confirmation email
• Payment plan details in case of Afterpay, Zippay and Humm

If you have lost or misplaced your tax invoice, we will make every effort to locate transaction receipts through our system. However, we will only accept a bank or credit card statement if the amount on the statement directly corresponds to the amount for which the product in question was purchased. Our ability to establish proof of purchase will be limited if you have bought multiple items in one transaction.

Scope of Warranty.

To be entitled to claim, the defect in the part or product must appear within the warranty period.

Please keep in mind the The A2Z furniture warranty applies to the original purchaser only (warranty is not transferable).

Warranty applies to products purchased from The A2Z furniture used for reasonable domestic purposes and not for commercial reasons.

Failure to notify us within 7 days of discovering a defect can jeopardise your right to a remedy, particularly if your failure to notify us results in additional loss, injury, or defects in the product.

If a Serious Defect in the Product occurs during the warranty period, we will, at our discretion, fix, replace, or refund for the product.

A Serious Defect occurs when:

• The defect (or defects) are no less than what is considered a major failure under the ACL
• The product is significantly different to any description, sample or model
• The product is substantially unfit for purpose and cannot be easily remedied within a reasonable time
• The product is unsafe

We can decide what constitutes a Serious Defect under this warranty policy at our sole discretion. Our decision, however, has no effect on your rights under the ACL.

What Is Not Covered

Subject to ACL, our liability under this warranty policy does not extend to:

• Damage, failure, fading, or deterioration caused by normal wear & tear. Please note that the following may occur as a result of natural and normal usage:
  1. Leather (PU, CU, Air) and fabrics will fade and crease; your foam and fillings will soften and form the shape of the user over time.
  2. Minor stitching abnormalities that arise due to normal wear and tear that are not consistent with a defect or manufacturing fault.
• Indentations on the surface of any new mattress as it contours to your body shape — this does not necessarily constitute a manufacturing fault. See our Mattress Buying Guide & FAQs for further information.
• Timber products where natural variations in surface texture and grain — such as knots, mineral streaks and sap runs — affect the finish. These differences in character are not defects and not covered under warranty.
• Minor size and weight variations of up to 5% from sample products or specifications, as most products are upholstered manually.
• Pilling, which is a normal occurrence caused by wear and tear and does not affect the durability or functionality of the fabric.
• Damage to sofa arms caused by excessive pressure such as sitting on them. Sofa arms are not designed to withstand excessive force.
• Damage caused by dragging the product.
• Damage caused by excessive pressure applied by straps during pickup or due to improper pickup method.
• Damage caused by exiting a recliner while it is extended.
• Damage caused by improper cleaning or use of improper cleaning products. See our Product Care guide for recommended cleaning methods.
• Damage caused by exposing the product to the sun, extreme heat, or bright light such as lamps, or otherwise caused by your acts and/or omissions.
• Damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink, paint, or bodily fluids.
• All pet damages.
• Damage through any modifications, alterations, improper assembly, tampering, or products used in an abnormal manner and not for the product's intended purposes.
• Replacement of coverings due to excessive, irregular or improper use.
• Damage (including corrosion) caused by excessive or irregular use, neglect, abuse, assembly, placement, storage, care or maintenance.
• Damage caused when the Product has been used in commercial environments.
• Breakage or damage to glass tabletops or mirrors.
• Damage caused by Acts of God.
• Defects in Products sold "As Is" which have been brought to your attention prior to purchase.

Clearance Items & Products Sold As Is.

We do not offer any warranty on Clearance and Display Items sold at a reduced price. Defects in Products sold "As Is" which have been brought to your attention prior to purchase are not covered under this warranty policy. We highly recommend you visit our store and check the product before purchasing. You can find your nearest showroom on our Store Locations page.

How to Make a Warranty Claim.

To make a claim under this warranty policy, the purchaser must:

1. Notify The A2Z Furniture within 7 working days after the issue appears.
2. Email us a detailed description of the problem with a copy of the original tax invoice, plus a photo or video clearly showing the problem — to the email address of the respective store from which the goods were purchased. Store email addresses are listed on our Contact Us page.
3. Note that any damage not reported during the initial claim process will not be covered.

The Purchaser must bear the expense of making the claim, and in some circumstances bear the cost of all house calls, labours and other items. These will be charged at standard rates decided by The A2Z Furniture.

If a part or product is determined by The A2Z Furniture to have a manufacturing defect, The A2Z Furniture will, at its election, choose whether to repair or replace that part or product.

Cost of Transportation.

For full details on our delivery service, please read our Pickup and Delivery Terms and Free Local Delivery policy.